Ryadh10 Posted April 25, 2023 Share Posted April 25, 2023 Hi, i have problem with my remote bt 200 on my XRS 4900 since 2 weeks, the remote its not working at all, the lights on the remote are working and i can see like green light behind the batteries but the button do not work at all i tried everything i could, put a new batteries nothing and even the program button TV Power + Source so i wanted to know how the lights on the remote control work, but when I press any button nothing works? Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 25, 2023 Share Posted April 25, 2023 did you try fresh batteries? Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 25, 2023 Share Posted April 25, 2023 1 minute ago, dishuser said: did you try fresh batteries? He said he did Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 25, 2023 Share Posted April 25, 2023 Just now, Emporium said: He said he did no they said new not fresh there is a difference Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 25, 2023 Share Posted April 25, 2023 also it's probably not paired anymore so it needs to be pointed directly at the box Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 25, 2023 Share Posted April 25, 2023 Is the remote paired to the box ? The BT200 is both an IR and a BT remote. The IR should work, just by pointing the remote towards the front of the box. For the BT to work, it needs to be paired to the box. Let's start with the IR. If the box is not responding to it, first thing to check is that the IR LED on the front of the remote is working. The LED emits and IR signal. You obviously can't see it, but the easiest way is to take your cellphone camera, then point the LED towards the cell phone camera and see if you can see the LED light up. A cell phone camera can usually see the LED light up. If that does not work, then the LED is burned out. If the IR LED seems to be working, then it may be the IR receiver on the 4900 that may have an issue (but I doubt it, since you say even the learning buttons don't work). If the IR (ie: pointing remote - is not working) If you have a computer mouse, you can connect it to the box, and then go to the settings, and select the remote and accessories option. Do you see the BT200 listed there ? If so, is it "connected" ? If not, then delete the remote (if it is listed), and then select to "add" a new remote/device. Press “OK” + “VOL - ” for 3 seconds until Red LED “breathing on”. Remote enters pairing mode. Device name is BuzzTV BT-200. You will need to have the 4900 in searching /add mode in order to fully pair the remote. But if the IR LED is not working, and the box is still under warranty, I'd contact cs@buzztv.com Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 25, 2023 Share Posted April 25, 2023 5 minutes ago, dishuser said: no they said new not fresh there is a difference LOL.. OK, I give you that. I made an assumption I guess we've all wasted too much time with 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 25, 2023 Share Posted April 25, 2023 1 minute ago, Emporium said: LOL.. OK, I give you that. I made an assumption I guess we've all wasted too much time with I just remember buying brand new duracell and remote was barely responsive if at all out of 1.5 my tester showed .026 so they were new to me but very much stale...lol 1 Quote Link to comment Share on other sites More sharing options...
Ryadh10 Posted April 26, 2023 Author Share Posted April 26, 2023 i put brand new battery and still not working and i did small video of my remote control bt 200 and it was to big to put it in here so you can download it in this url https://www.transfernow.net/dl/20230426Kqtdpy9k tell me if the download works by the way the option of OK” + “VOL - ” for 3 seconds did not work Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 26, 2023 Share Posted April 26, 2023 if you point it at the box and are within 6 feet does remote respond? as in any one touch button like live tv or server button? Quote Link to comment Share on other sites More sharing options...
Ryadh10 Posted April 26, 2023 Author Share Posted April 26, 2023 on the video that i put there is button live tv and server button but the remote do not respond at all ,even pointing at the box and i dont understand why on the video that i put you can see the remote is still working but dont respond not matter what button i press, but before that it was working perfectly for more than one year i dont understand so what kind a problem is it if the remote do not respond at all? Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 26, 2023 Share Posted April 26, 2023 Had you done the IR learning to program the TV power, source, VOL+ and VOL- buttons that are on the top of the remote ? If not, maybe you can try it, to ensure the remote is working and it is not the IR receiver on the buzzbox itself. Long Press the "TV Power" (red button) + “Source" (right underneath it) keys on the BT-200 RCU at the same time for 3 seconds until the Blue LED turns solid Blue. The RCU has now entered learning mode Press the key on the BT-200 RCU to be programmed, for example "TV Power" Key, the Blue LED will start blinking. Aim the TV RCU that you want to learn from towards the front of this BT-200 RCU (Distance less than 3cm). Press the button on the TV RCU that you want the BT-200 RCU remote to learn from. If the BT-200 RCU is programmed correctly the Blue LED on the BT-200 RCU will blink 3 times then turn solid Blue. This will indicate that you have programmed it properly. Optionally, Repeat Steps 2-3 for the "Source" button (or even the TV Vol+, TV Vol - if you want). Short press "TV Power" key + "Source" key at the same time on the BT-100 RCU to exit learning remote If after programming the TV power button to the remote TV power button (red button), and it works to turn your TV on/off, then odds are that it is the IR receiver in the buzzTV box that is no longer working. If it does not work, then it could be the remote itself. 1 Quote Link to comment Share on other sites More sharing options...
Ryadh10 Posted April 27, 2023 Author Share Posted April 27, 2023 yes i did all the IR learning program (TV power, source, VOL+ and VOL-) and its not working, all the methods that i tried didn't work. Quote Link to comment Share on other sites More sharing options...
Emporium Posted April 28, 2023 Share Posted April 28, 2023 I think we have tried everything we can at this point. At this point, you are best to just contact Buzz directly at cs@buzztv.com and see if they can help. Quote Link to comment Share on other sites More sharing options...
Ryadh10 Posted April 28, 2023 Author Share Posted April 28, 2023 ok i will conctact them and thank you for your help i really apreciated. 2 Quote Link to comment Share on other sites More sharing options...
Ryadh10 Posted May 3, 2023 Author Share Posted May 3, 2023 I bought a brand new remote control the IR 100 model and now everything is working perfectly, the problem was the remote control Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 3, 2023 Share Posted May 3, 2023 Thanks for the update. Guess it happens. i know I cringe every time I hear my remotes hit the floor when the wife forgets it's on her blanket and she rolls around. Or when she is moving plates around the kitchen and it is sitting at the edge of a counter So far I have been lucky that none have failed completely, but there have been a few ties where they have completely come apart (but managed to clips them all back together). 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 3, 2023 Share Posted May 3, 2023 my bt-200 rattles...lol 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 3, 2023 Share Posted May 3, 2023 my b-day is next week hint...hint...lol Quote Link to comment Share on other sites More sharing options...
nbs. Posted May 3, 2023 Share Posted May 3, 2023 14 hours ago, dishuser said: my b-day is next week hint...hint...lol Mine is this week...lol 2 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 3, 2023 Share Posted May 3, 2023 10 minutes ago, nbs. said: Mine is this week...lol Angel's was on monday 2 taurus in the house...lol Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 3, 2023 Share Posted May 3, 2023 Try 3.. Mine is in 2 weeks Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 3, 2023 Share Posted May 3, 2023 16 minutes ago, Emporium said: Try 3.. Mine is in 2 weeks I meant in my house...lol 1 Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 3, 2023 Share Posted May 3, 2023 (edited) 2 hours ago, dishuser said: I meant in my house...lol Cool.. Growing up was pretty cool for me also. My Dad and I were on the same day. Mom and my sister were 3 days apart. Edited May 3, 2023 by Emporium 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 3, 2023 Share Posted May 3, 2023 in 10 years no one has won an argument...lol so no one has to sleep on the couch one of us will use the guest room I'm starting to like that bed...lol 1 Quote Link to comment Share on other sites More sharing options...
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