BuzzTV member Posted February 5, 2021 Share Posted February 5, 2021 When I first got this box 2 weeks ago, everything was fine and I was connected via ethernet. Then all of a sudden one day the ethernet stopped working even though the cable was still connected. I switched to wifi and it was fine, then the wifi started disconnecting randomly. I would have to go to settings every-time and reconnect. Anyone know a solution? Quote Link to comment Share on other sites More sharing options...
nbs. Posted February 5, 2021 Share Posted February 5, 2021 have you rebooted your network? Quote Link to comment Share on other sites More sharing options...
BuzzTV member Posted February 5, 2021 Author Share Posted February 5, 2021 15 minutes ago, nbs. said: have you rebooted your network? Nope I haven't restarted my router but everything else in the house is working fine. Quote Link to comment Share on other sites More sharing options...
nbs. Posted February 5, 2021 Share Posted February 5, 2021 Just now, BuzzTV member said: Nope I haven't restarted my router but everything else in the house is working fine. that can happen Quote Link to comment Share on other sites More sharing options...
Craig67 Posted March 5, 2021 Share Posted March 5, 2021 I am having the same problem worked fine for about 10 days wired but today said it was connected when it wasn't switched to wifi and works fine.I have 3 devices that use a wired connection but only the xrs4500 is having this problem. Quote Link to comment Share on other sites More sharing options...
Mad Dog Posted March 11, 2021 Share Posted March 11, 2021 Same problem on new set-up of XRS4500 won't recognize ethernet connection. Only works on WIFI. When I turn WIFI setting to off, unit shows no ethernet even though ethernet is plugged in. 1 Quote Link to comment Share on other sites More sharing options...
Nelutz Posted March 13, 2021 Share Posted March 13, 2021 (edited) I was about to open a thread about this ,with mine the same I used to be connected on 5Ghz wifi for almost a year but now seams like the 5Ghz is something wrong is like is not there it shows "couldn't connect" I did refreshing all the network (router and modem) but nothing it can't connect to the 5ghz , most of my devices are connected to the 5ghz in the house because the speed ,now I have to stay on the 2.4ghz where my connection with the buzztv is so low (from 500mbps I barely get 50-60mbps)when on 5Ghz I was getting 300mbps ,so @allaboutbuzz it will be a patch for that? Edited March 13, 2021 by Nelutz Quote Link to comment Share on other sites More sharing options...
nbs. Posted March 13, 2021 Share Posted March 13, 2021 If its a hardware issue a patch wont fix it Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted March 15, 2021 Share Posted March 15, 2021 On 3/13/2021 at 10:35 AM, Nelutz said: I was about to open a thread about this ,with mine the same I used to be connected on 5Ghz wifi for almost a year but now seams like the 5Ghz is something wrong is like is not there it shows "couldn't connect" I did refreshing all the network (router and modem) but nothing it can't connect to the 5ghz , most of my devices are connected to the 5ghz in the house because the speed ,now I have to stay on the 2.4ghz where my connection with the buzztv is so low (from 500mbps I barely get 50-60mbps)when on 5Ghz I was getting 300mbps ,so @allaboutbuzz it will be a patch for that? As NBS points out This might be a hardware issue. As 5ghz doesn't just all of sudden stop working due to a software issue/require a patch. Quote Link to comment Share on other sites More sharing options...
Nelutz Posted March 20, 2021 Share Posted March 20, 2021 (edited) On 3/14/2021 at 9:33 PM, allaboutbuzz said: As NBS points out This might be a hardware issue. As 5ghz doesn't just all of sudden stop working due to a software issue/require a patch. Oka ,I don't know if is still in warranty ,I remember I got it on the lunch day ,when I got a free t-shirt , funny is that I have a xrs4000 and is working flawless on the 5ghz no issues at all . Edited March 20, 2021 by Nelutz Quote Link to comment Share on other sites More sharing options...
Nelutz Posted March 30, 2021 Share Posted March 30, 2021 Bump Seams like it was was the Wi-Fi module but I'm lucky because buzztv have such good customer service and replace it with a new one Thanks @allaboutbuzz for being so nice and help me out on this matter. 2 Quote Link to comment Share on other sites More sharing options...
TENSER007 Posted May 5, 2023 Share Posted May 5, 2023 (edited) I have the same problem. My Xps4500 connected through the wifi. As you can see its connected on the 2.4ghz eventhough everything else connected on the 5ghz. The distance of the buzztv box to the router is no more than 7ft ( around 2 meters). I did many restarts to the box and the router, but its not helping. Edited May 5, 2023 by TENSER007 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 5, 2023 Share Posted May 5, 2023 if it's only 2 metres away why not use ethernet? Quote Link to comment Share on other sites More sharing options...
TENSER007 Posted May 5, 2023 Share Posted May 5, 2023 Because its on 2 different walls, and i can't run a cable cause i have little kids. Quote Link to comment Share on other sites More sharing options...
Emporium Posted May 5, 2023 Share Posted May 5, 2023 Is that a Bell HomeHub ? If you absolutely want to connect to 5Ghz, I suggest you disable the built in band steering on those stupid integrated router/modems provided by Bell. Under WiFi, in Advance settings, you probably have some options to to allow you to split them and to rename the 5Ghz band (add a "-5" or something to it to distinguish it from the 2.4). Actually many IoT devices need this option done, but for the opposite reason (since they need 2.4Ghz, but they can't see it sometimes with band steering enabled). Doing this, you can ensure you are connecting to the 5Ghz band, without allowing the dumb modem/router to make the decision. 2 Quote Link to comment Share on other sites More sharing options...
dishuser Posted May 5, 2023 Share Posted May 5, 2023 (edited) 11 minutes ago, TENSER007 said: Because its on 2 different walls, and i can't run a cable cause i have little kids. then maybe something in the wall is interfering with signal and you could always try a powerline adapter if Emporium's solution doesn't work also I have pets so my ethernet is at ceiling height with a trim piece hiding it learned that the hard way...lol Edited May 5, 2023 by dishuser Quote Link to comment Share on other sites More sharing options...
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