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some buttons not working


markielee1

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i have 2 XRS-4000 boxes and 2 ARQ-100 remotes.  both 1-2 months old.  one remote works great, no problems.  1 remote has buttons that don't work.  the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other.  also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen.  i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other.  Any suggestions?

Thanks,

Mark

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18 minutes ago, markielee1 said:

i have 2 XRS-4000 boxes and 2 ARQ-100 remotes.  both 1-2 months old.  one remote works great, no problems.  1 remote has buttons that don't work.  the "live tv", "vod" and "pvr" buttons don't work on 1 box but do on the other.  also, when trying to disconnect (yellow botton) from the server, the remote doesn't disconnect, but goes to the favorites screen.  i would imagine the remote is bad so ordered another but does the same thing...works on 1 box but doesn't on the other.  Any suggestions?

Thanks,

Mark

Is the software on the boxes the same?

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