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Buzz tv XPL3900, tech support ?

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Chat bot referred me to here for official tech support ?   My USB powered  2tb hdd is  beeping and not recognized at times . Working fine almost a year since I purchased the XPL3900.  HDD is recognized on windows PC & can access files.  Submitted RMA form & no response. 

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11 hours ago, dishuser said:

how old is the drive?

why not insert a 2.5" in the bottom?

instead of relying on usb power?

Thanks for the reply.   I currently have a  SSD on board. I only use the external Hdd to move files from the SSD.  It's less than 1 year old & works fine on my PC. 

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