robum Posted July 27, 2020 Share Posted July 27, 2020 While playing with my 4500, I have somehow turned off the audio. When I try to turn the volume up or down with the bt remote, on the right side of the screen shows the volume level slider. the "note" icon has a line drawn thru it. i assume. This means volume option is unavailable. What in the setup options controls this option?? thanks! Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 27, 2020 Share Posted July 27, 2020 hit the green button and see if audio is disabled Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 Well, the little green button does nothing (I wish it did!!) Thanks for trying. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 28, 2020 Share Posted July 28, 2020 did a menu not pop up on the left side? Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 No menu.. We are talking about the green button on the bottomof the bt remote control?? Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 I push the volume up or down and get a menu, with a line thru a note icon. I puzh the green button, and no change. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 28, 2020 Share Posted July 28, 2020 live tv must be on i think yes ,second from the left bottom row You can also use the left arrow beside the ok button Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 Ok, into live mode. Moving volume control up or down gives me menu on the right. I cant do a thing bar thru note. Green button does nothing. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 28, 2020 Share Posted July 28, 2020 Pushing the green button opens up a menu on the left called subtitles and audio Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 28, 2020 Share Posted July 28, 2020 here is the menu Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 Yep, everything is correct! It looks like it maybe something with the BLUTOOTH !! I attach my bluetooth earphones and pair, and I can adjust the headphone level. In other words, I pair my headphones, and can adjust volume with the box volume ontrol ! Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 28, 2020 Share Posted July 28, 2020 What do your headphones have to do with the menu not showing when you hit green button? Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 Ok, its definately blutooth related. Headphones worked. Turned off buzz box, TURNED OFF HEADPHONES, Turned box back on, go into live mode, and tv volume works. It has to do with pairing and unpairing of the headphones. !! Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 Thank you for all your help! The no audio prolem still exists. My guess the problem is HDMI settings between the t v and the xrs4500. If I disconnect power to the buzz box, and then reboot, the volume controll sill pass along to the tv set. After a few seconds of everything working, I get a message on the screen that says it cant find the RECEIVER, and then shuts the buzz box volume off. You can not adjust the volume at all. Could the buzz box not have the HDMI settings correct??? To be continued....... Thanks,again! Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 28, 2020 Share Posted July 28, 2020 unpair your headphones it's a no brainer...lol Quote Link to comment Share on other sites More sharing options...
robum Posted July 28, 2020 Author Share Posted July 28, 2020 An easy fix but doesnt work. Headphones unpaired, box turned off, and everything is rebooted...same problem. When you try to adjust the volume with the box volume, a popup window comes up. The volume slider is locked (as in wont move), a slash bar is over the note. The buzz box volume is locked off (and no blutooth device attached (except for the bt100)). Crazy !! I still think its a HDMI setting for the tv. If no other suggestions, a complete reboot is in order. Thanks! Rob Quote Link to comment Share on other sites More sharing options...
robum Posted July 29, 2020 Author Share Posted July 29, 2020 THE END OF THE PROBLEM. A sad ending without A definitive ending. Soft reset and start all over again. Up and running with the basic...no audio problems. Thank all of you who made suggestions. Robum Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 29, 2020 Share Posted July 29, 2020 So does the menu box come up when you hit the green button while watching tv or vod? Quote Link to comment Share on other sites More sharing options...
robum Posted July 29, 2020 Author Share Posted July 29, 2020 Thanks for your question. By answering it, I open a can of worms that I don't want to answer in a public forum (because I m so fricking fustrated about). Here goes.. In the xrs4500 home classic screen,I have "live tv", "VOD" , and "tv Series" buttons. none of which do anything when I press the green button. They also do nothing on the remote control. Tha k you for your help. My questions and comments will be written to the customer service department. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 30, 2020 Share Posted July 30, 2020 And the green button will never do anything from that screen Go into live tv and go to a channel Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 30, 2020 Share Posted July 30, 2020 If still nothing do a reset and start from scratvh Quote Link to comment Share on other sites More sharing options...
Franco Posted November 21, 2021 Share Posted November 21, 2021 I can see the left side menu . How do I uncheck disable audio .The. Controller can navigate up and down but can’t change the selection . It only affects certain channels. Quote Link to comment Share on other sites More sharing options...
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