Reina French Posted June 20, 2020 Share Posted June 20, 2020 Just received my nw ST 4000...first night I programed, paired, downloaded a couple of apps....removed it so I could watch my fav's on my FireStick 4000...next day my remote will not naviage...I have the menu but can only power on with TV remote and then I have to go to menu and click HDMI 1 again and again each time I try to pair my BT100 (VIdStick remote)...Blue light solid so seems my programming is good...but remote doesn't function...watch you tube, googled and have gone extra miles trying to fix this myself. I have 2 yrs with a FireStick 4000 and was user friendly...HELP please!@ Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 20, 2020 Share Posted June 20, 2020 Plug in it extender ,go to settings ,remotes and confirm its paired Quote Link to comment Share on other sites More sharing options...
Reina French Posted June 21, 2020 Author Share Posted June 21, 2020 I appreciate your response, however I do have the menu but cannot go to settings...remote will not move/navigate...menu is frozen...do you use the IR...I have it connected as well as the extender...changed batteries . Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 I didnt know your screen was frozen When you disconnect power and start does it go through the boot process? Quote Link to comment Share on other sites More sharing options...
Reina French Posted June 21, 2020 Author Share Posted June 21, 2020 I so appreciate you responding. I have tried no IR o extender, I have tried both connected, I have tried changing batteries a 2nd time...Power on the BT100 (RCU) does not turn on, only when I disconnect power source and also clean the TV source does it turn on and goes through the boot to find myself at the menu that I cannot navigate...I call it frozen...can't get to settings or anything on the menu. Yes I do have WIFI showing good....If I press TV on BT100 it goes to a scrambled screen and I have to use myTV remote to connect back to HDMI... I have spent hours trying to get this remote to work. I have watched YouTube (only one) for pairing and says to connect VidStick to HDMI, Plug in power source, push OK and Volume minus and NOTHING...I saw another video that I cannot find that showed using the TV remote and BT100 3cm close and press TV RCU sensor to sensor and press TV key on RCU...blinks doesn't go solid...So I am quite sure I am not paired and cannot seem to get it to pair. I have done troubleshooting that includes: check Source/TV and blue solid...I have reset the VidStick using a pin in the little whole several times.... I am a FireStick4000 user 3yrs....so I am not a newbie... when I plug in my FS it automatically connects...no BS....so this remote is problematic I am sure.... First day I programed and Paired fine...my cleaning girl grabbed my TV remote without permission I might ad and used the TV remote to turn on TV..since that time I believe there is a conflict with TV & BT 100 remote.... Long story but that is the full all inclusive of what I have experienced...I am truly anxious to download my apps and Trakt favorites for the sneak preview I had the first evening I know this VidStick ST 4000 rocks.... Thanks again. Reina Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 You might have to do a hard reset using a thumbtack in the reset hole on side of stick Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 Just another note I dont think the issue is the remote I think the stick is locking up on that screen Even if bluetooth is not working it should still work as an IR remote Quote Link to comment Share on other sites More sharing options...
Reina French Posted June 21, 2020 Author Share Posted June 21, 2020 (edited) So what is my fix on the stick lock up on the screen? and Why can I not turn the power TV on with the BT 100 remote...only can turn on with the Tele RCU and then I have scrambling and horrible noise until I can get to the menu for HDMI and click it on again... I have 3 days with this VidStick and would really like to get it working properly... Thank you Reina Edited June 21, 2020 by Reina French Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 What happens when you do a pin reset? Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 Do you have a friend with a buzz unit? Almost all the buzz remotes will work except the arq100 Quote Link to comment Share on other sites More sharing options...
Reina French Posted June 21, 2020 Author Share Posted June 21, 2020 (edited) and I have no idea what a pin reset is.... I powered down VidStick and tele...for a couple of hours.....and just now I went to power up both VidStick and tele and it booted I can now navigate...it was magical...LOL...I did nothing that I haven't already done...so I am not on to downloading apps...we shall see how that goes...using Chrome...another learning curve.. How can I download "DOWNLOADER" that one I am familiar with..do you have a URL so I can download on Chrome? No friend yet...too new...I did contact a couple of FB streaming group and also the fella who recommended it to me...no replies yet. It is Sunday... You are the only one that has given me anything...and I thank you beyond my words can tell you. Edited June 21, 2020 by Reina French Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 I havnt done a pin reset on a stick yet but it erases everything and starts setup again when done I am not near my stick right now but I can advise better later this afternoon There is a guide in the xrs 4500 section on how to do a hard reset It should be the same process except the hole is on the side near the ir hole Quote Link to comment Share on other sites More sharing options...
Reina French Posted June 21, 2020 Author Share Posted June 21, 2020 IF you are talking about that little tiny hole on the Stick, yes I did a safety pin and poked it more than once in my trying to figure this out....never did anything that is why I was so frustrated...when you do a hard re-set typically that is the fix...or power down Stick and tele to clear everything...this VidStick has a mind of it's own I think...LOL. I think I am good for now...hope someone learns from our posts.... Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 4 minutes ago, Reina French said: IF you are talking about that little tiny hole on the Stick, yes I did a safety pin and poked it more than once in my trying to figure this out....never did anything that is why I was so frustrated...when you do a hard re-set typically that is the fix...or power down Stick and tele to clear everything...this VidStick has a mind of it's own I think...LOL. I think I am good for now...hope someone learns from our posts.... I DONT think you just put a pin in Check out the guide in the xrs 4500 section Back later this aft Quote Link to comment Share on other sites More sharing options...
dishuser Posted June 21, 2020 Share Posted June 21, 2020 48 minutes ago, nbs. said: Do you have a friend with a buzz unit? Almost all the buzz remotes will work except the arq100 my arq-100 worx on my stick Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 22 minutes ago, dishuser said: my arq-100 worx on my stick Thanks Quote Link to comment Share on other sites More sharing options...
nbs. Posted June 21, 2020 Share Posted June 21, 2020 (edited) 1 hour ago, Reina French said: IF you are talking about that little tiny hole on the Stick, yes I did a safety pin and poked it more than once in my trying to figure this out....never did anything that is why I was so frustrated...when you do a hard re-set typically that is the fix...or power down Stick and tele to clear everything...this VidStick has a mind of it's own I think...LOL. I think I am good for now...hope someone learns from our posts.... you didnt do it right You can feel the reset button if you push gently Once you know you have to hold the reset button in and power stick on Keep holding it until the screen appears ,you use volume buttons on remote to go up and down in menu Edited June 21, 2020 by nbs. 1 Quote Link to comment Share on other sites More sharing options...
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