Melle Posted September 29, 2022 Share Posted September 29, 2022 I have an XR4500, running on buzz5 version V20220106(IPTV 5.0.769). we’ve had nothing but issues since updating to buzz5, and we’ve had in the last month issues with it disconnecting from the server. That issue has stopped, we turned it on last week and it would freeze on the buzz start up screen, I did a reset, and now I’m getting an incorrect username or password message and can’t do anything. Ps my knowledge not expert, but Im struggling to figure this out, any help would be appreciated!! Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted September 29, 2022 Share Posted September 29, 2022 43 minutes ago, Melle said: I have an XR4500, running on buzz5 version V20220106(IPTV 5.0.769). we’ve had nothing but issues since updating to buzz5, and we’ve had in the last month issues with it disconnecting from the server. That issue has stopped, we turned it on last week and it would freeze on the buzz start up screen, I did a reset, and now I’m getting an incorrect username or password message and can’t do anything. Ps my knowledge not expert, but Im struggling to figure this out, any help would be appreciated!! Ask whoever you subscribe with to reset your Mac on their side. After doing that, it should connect to the server. 2 Quote Link to comment Share on other sites More sharing options...
Melle Posted September 29, 2022 Author Share Posted September 29, 2022 Ok will do, I’ll let you know how it goes, thanks so much. 1 Quote Link to comment Share on other sites More sharing options...
Melle Posted September 29, 2022 Author Share Posted September 29, 2022 Do I have to do a hard reset after they reset the MAC? Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 29, 2022 Share Posted September 29, 2022 No you dont 1 Quote Link to comment Share on other sites More sharing options...
Melle Posted September 29, 2022 Author Share Posted September 29, 2022 Ok thank you @nbs. so I guess I’m just waiting for my service provider to…provide lol Quote Link to comment Share on other sites More sharing options...
Melle Posted September 30, 2022 Author Share Posted September 30, 2022 Thank you all for your amazing help! It worked!!! I am so happy!! Thanks again 3 Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted September 30, 2022 Share Posted September 30, 2022 15 hours ago, Melle said: Thank you all for your amazing help! It worked!!! I am so happy!! Thanks again Great to hear that And were glad to help 1 Quote Link to comment Share on other sites More sharing options...
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