Wil Lim Posted April 24, 2020 Share Posted April 24, 2020 Hi, I have buzztv box XPL3000, my question is when I want to shutdown the device by pressing the power off button from my remote, it will shut down but then a couple seconds later, the device box will come on for no reason, so then on the second attempt I will shut down the device by pressing the power off button and this time it finally shut down. It happens every time I want to shit down the device, so why is it happening like that? Thank you.....Wil Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 24, 2020 Share Posted April 24, 2020 10 minutes ago, Wil Lim said: Hi, I have buzztv box XPL3000, my question is when I want to shutdown the device by pressing the power off button from my remote, it will shut down but then a couple seconds later, the device box will come on for no reason, so then on the second attempt I will shut down the device by pressing the power off button and this time it finally shut down. It happens every time I want to shit down the device, so why is it happening like that? Thank you.....Wil if you hold the button down you can select shut down Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 24, 2020 Author Share Posted April 24, 2020 I did what u said hold button and sekect shutdown but when I did xclick on it.. It would shut down the device but then a couple seconds later it will come back on again... But on the second attempt it would shut down the device.. So why is it still happening Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 24, 2020 Share Posted April 24, 2020 Did it happen from day 1 or did this start recently? If it started recently you could uninstall updates and let them reinstall Other than that you could reset through remote menu You will have to input info again Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 24, 2020 Author Share Posted April 24, 2020 So how do reset through the remote menu what do I heed to do.. I tried to press menu on the remote but won't work. I bought the buzztv xpl 3000 last December and it started doing this about two months ago. So how do I uninstall updates and let them reinstall.. Tell me what to do please...thxs Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 24, 2020 Author Share Posted April 24, 2020 Question can I try by doing the factory reset.. Do you think it will work maybe? Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 25, 2020 Share Posted April 25, 2020 (edited) sorry I had to go out go to home settings more apps buzz2 uninstall updates then the update will install automatically again you can check updates if its doesnt Make sure you know how to reenter server info Edited April 25, 2020 by nbs. Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 Ok I will folow Ur direction.. If that don't work can I do the factory reset? Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 25, 2020 Share Posted April 25, 2020 i would suggest that Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 I follow your instructions and did not work it still reboots after I shut down the power off and then on second attempt it will shutdown the power off. Will it work if I did the factory reset? Another question is it ok to do standby off/on power instead of shutdown power off? Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 25, 2020 Share Posted April 25, 2020 i dont know if it will but it should yea its ok to put in standby but if you get any freezing on start up do a reboot Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 Ok thank you for your help.. You really help me out to answer my questions... Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 So if I do try it on factory reset.. And it does not work.. Anything else you can suggest to solve this problem Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 25, 2020 Share Posted April 25, 2020 one step at a time Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 In the past week I have been turning the power off by standby which works best for me compare to using shutdown power off which always reboots again Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 Ok I hear you one step, at a time.. I'll do the factory reset tomorrow because I am heading out.. I'll let you know tomorrow how it turns out.. Thanks.. Quote Link to comment Share on other sites More sharing options...
Wil Lim Posted April 25, 2020 Author Share Posted April 25, 2020 Good morning So I did the factory reset and it worked perfect now I can select shut down to power off the device instead of using standby off/on. So now I know if this happens again I will do factory reset. thank you for your help and advice....have a good weekend Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 25, 2020 Share Posted April 25, 2020 Thanks,glad everything worked out Quote Link to comment Share on other sites More sharing options...
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