Mallik Posted January 17, 2022 Share Posted January 17, 2022 After update of BuzzTV 5 , MAC Server connection keep failing with reason incorrect user name or password. But service provider informed that their connection does not require any user credentials as it works on MAC ID. This worked earlier until this upgrade. I couldn't rollback to previous version too, may I know how to resolved this problem. Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted January 17, 2022 Share Posted January 17, 2022 1 hour ago, Mallik said: After update of BuzzTV 5 , MAC Server connection keep failing with reason incorrect user name or password. But service provider informed that their connection does not require any user credentials as it works on MAC ID. This worked earlier until this upgrade. I couldn't rollback to previous version too, may I know how to resolved this problem. Reset the MAC on the Panel Or change the MAC on the panel to something else and change it back It should work after doing this Quote Link to comment Share on other sites More sharing options...
Mallik Posted January 17, 2022 Author Share Posted January 17, 2022 Thankyou for response and appreciate help. I couldn't find any reset option or change option for MAC address..May I know where this option in settings as could not find under settings..Im using XRS 4500 with bzztv5 upgrade. Please refer screen capture of setting and version details Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 17, 2022 Share Posted January 17, 2022 you need to contact your service to reset your mac Quote Link to comment Share on other sites More sharing options...
A C Posted January 17, 2022 Share Posted January 17, 2022 5 hours ago, allaboutbuzz said: Reset the MAC on the Panel Or change the MAC on the panel to something else and change it back It should work after doing this How do i reset the MAC on the panel? Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 17, 2022 Share Posted January 17, 2022 read the post above yours Quote Link to comment Share on other sites More sharing options...
A C Posted January 17, 2022 Share Posted January 17, 2022 Just now, nbs. said: read the post above yours Bang my head 1 Quote Link to comment Share on other sites More sharing options...
A C Posted January 17, 2022 Share Posted January 17, 2022 Have people blowing my phone with can't log on to server Quote Link to comment Share on other sites More sharing options...
KJ2015 Posted February 1, 2023 Share Posted February 1, 2023 Is this an issue with the provider? I have the same problem and the provider said the mac is activated and correct. It was working fine until my sub expired and renewed. Is there a way to figure out that it is the box or provider? Quote Link to comment Share on other sites More sharing options...
dishuser Posted February 1, 2023 Share Posted February 1, 2023 17 minutes ago, KJ2015 said: Is this an issue with the provider? I have the same problem and the provider said the mac is activated and correct. It was working fine until my sub expired and renewed. Is there a way to figure out that it is the box or provider? you may of been hacked and they logged on before you Quote Link to comment Share on other sites More sharing options...
Pauly Posted March 20, 2023 Share Posted March 20, 2023 the provider will have your mac address as valid, what they need to do is "REFRESH" it in their system which is the same as changing it to a new mac and then changing it back to yours. only your provider can do this, so I apologise if people were not clear in explaining this to you Quote Link to comment Share on other sites More sharing options...
nbs. Posted March 20, 2023 Share Posted March 20, 2023 5 minutes ago, Pauly said: the provider will have your mac address as valid, what they need to do is "REFRESH" it in their system which is the same as changing it to a new mac and then changing it back to yours. only your provider can do this, so I apologise if people were not clear in explaining this to you It's called a reset and it's as simple as pushing a button 1 Quote Link to comment Share on other sites More sharing options...
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