Diez Posted September 21, 2021 Share Posted September 21, 2021 New user, like the 4900 so far but my EPG is simply not loading information. Out of 350 channels saved as favs I might get one out of 20 channels that give me any EPG info, and at most for a day ahead, usually only a couple hours at best. Constantly "loading" or "no info" . Have cleared cache, cleared EPG, toggled fast load on, rebooted the box, and it doesn't fix the issue. MAC address server. Help? Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 21, 2021 Share Posted September 21, 2021 Epg issues are usually server issues. Are you sure the servers epg is working? Quote Link to comment Share on other sites More sharing options...
Diez Posted September 21, 2021 Author Share Posted September 21, 2021 I'll get one out of every 20 channels or so that give me any EPG info, most for only a few hours ahead, a day at best. The rest stay stuck in loading for hours Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 21, 2021 Share Posted September 21, 2021 20 minutes ago, Diez said: I'll get one out of every 20 channels or so that give me any EPG info, most for only a few hours ahead, a day at best. The rest stay stuck in loading for hours You said that already Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 21, 2021 Share Posted September 21, 2021 Hold power button down and select restart Also go into menu settings and see if fast epg is selected Quote Link to comment Share on other sites More sharing options...
Diez Posted September 21, 2021 Author Share Posted September 21, 2021 Did all that. I'll contact my provider Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted September 21, 2021 Share Posted September 21, 2021 4 hours ago, Diez said: Did all that. I'll contact my provider Have you tried EPG offset? Sounds like your server uses a different time zone You can find EPG offset in the configuration menu and adjust it to find the correct one that works. 1 Quote Link to comment Share on other sites More sharing options...
Diez Posted September 21, 2021 Author Share Posted September 21, 2021 No, please explain how that works? Quote Link to comment Share on other sites More sharing options...
Diez Posted September 21, 2021 Author Share Posted September 21, 2021 To clarify, what little info trickles through is accurate, but it propagates at the pace of an eye dropper Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 21, 2021 Share Posted September 21, 2021 Hit the menu button while in tv configuration You will find epg offset there Quote Link to comment Share on other sites More sharing options...
Diez Posted September 22, 2021 Author Share Posted September 22, 2021 I know where it is, i don't understand how changing it effects anything Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 22, 2021 Share Posted September 22, 2021 on the channels that you do get programming is the time correct Quote Link to comment Share on other sites More sharing options...
dishuser Posted September 22, 2021 Share Posted September 22, 2021 it's a server issue even when my epg time is wrong it still fully populates 1 Quote Link to comment Share on other sites More sharing options...
Diez Posted September 22, 2021 Author Share Posted September 22, 2021 12 hours ago, nbs. said: on the channels that you do get programming is the time correct Yes Quote Link to comment Share on other sites More sharing options...
dishuser Posted September 22, 2021 Share Posted September 22, 2021 are you using a vpn? Quote Link to comment Share on other sites More sharing options...
Diez Posted September 22, 2021 Author Share Posted September 22, 2021 (edited) u bet, via my router on wifi Edited September 22, 2021 by Diez Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 22, 2021 Share Posted September 22, 2021 Have you tried it with vpn off? 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted September 22, 2021 Share Posted September 22, 2021 (edited) reason I ask is because epg comes from a different source and maybe vpn needs to be changed to a different location Edited September 22, 2021 by dishuser 1 Quote Link to comment Share on other sites More sharing options...
Diez Posted September 22, 2021 Author Share Posted September 22, 2021 Worth a try later Quote Link to comment Share on other sites More sharing options...
Diez Posted September 23, 2021 Author Share Posted September 23, 2021 changing vpn servers didn't help but the IPTV server must have had something fixed cos I'm starting to get stuff now albeit with a time shift. Hopefully it is more consistent now 1 Quote Link to comment Share on other sites More sharing options...
Diez Posted September 24, 2021 Author Share Posted September 24, 2021 Now back to being shyte with select channels time shifted wrong 4 hours than others and most not loading. Going to put a boot up my retailer's behind tomorrow Quote Link to comment Share on other sites More sharing options...
Diez Posted October 9, 2021 Author Share Posted October 9, 2021 To update, still having EPG issues, and after some back and forth with my provider I'm trying to make sure things are kosher on my end. What makes it more frustrating is they only stock the 4000 so they have no familiarity with the 4900 that I got direct from buzz On a MAC address provider service, is all the epg credentials piggybacked onto the mac address or do the epg credentials get populated elsewhere? Are there any epg settings that one can adjust on the 4900 besides offset and clear? When my epg works, I only get 2 days worth of ahead listings. this happens for several days in a row then it stops populating and runs out for a day or so then reappears. My provider says he has no such issues on his end and suspects the box. I want to make sure he's not screwing me around with a lousy service. Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 9, 2021 Share Posted October 9, 2021 I have no issues with epg on 4 services on my 4900 The epg comes from the server Sometimes if epg isnt working properly you can clear epg There is also fast epg on menu config Quote Link to comment Share on other sites More sharing options...
piskapo Posted November 18, 2021 Share Posted November 18, 2021 I just picked up this box and changed my iptv services to this new box MACID and EPG doesn't show any info. My previous box worked no problems. Anyone have any solutions to this? Quote Link to comment Share on other sites More sharing options...
Ryu Posted November 18, 2021 Share Posted November 18, 2021 (edited) 5 hours ago, piskapo said: I just picked up this box and changed my iptv services to this new box MACID and EPG doesn't show any info. My previous box worked no problems. Anyone have any solutions to this? clear cache and reboot your box and try again Edited November 18, 2021 by Ryu Quote Link to comment Share on other sites More sharing options...
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