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Xrs4500 loses connection to server


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Hi. I have an XRS4500 box and my box keeps dropping the server - especially when I transition from LiveTV to VOD and vice versa. Have had the same issue since day 1. Have owned the Buzz 3000 - never an issue. 
 

wondering if I have a faulty box?

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is that happening on 1 server or you have tried on multiple server?

did you try a factory reset? 

didi you contact your iptv provider to see if anything is on their end?

let us know what you have done so far makes easy to troubleshoot. 🙂

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21 hours ago, Ryu said:

is that happening on 1 server or you have tried on multiple server?

did you try a factory reset? 

didi you contact your iptv provider to see if anything is on their end?

let us know what you have done so far makes easy to troubleshoot. 🙂

Hi. Yeah. I’ve been on the forum before. Buzz sent me an update to take care of the issue. I still had the same issue - but less often. I’ve done a soft reset. But not a hard reset. Is that my next step?? I have another box with the provider and that runs fine - no issues.  Is doing a hard reset my next step?

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  • 2 weeks later...

Hi everyone. 

Had my xrs4500 for about 3 month now and I have this problem now when I turn box on from standby it wont connect to my iptv provider  I have to reset my box then all fine.

Did you manage to fix the problem????

I done  a soft reset but still the same.

Any sugestions how to fix it please

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30 minutes ago, nbs. said:

you have to reset your box to connect to server?  A reboot wont work or menu ,refresh?

I did a restart  to get the connection then when I turn box off (standby) then back on after say 1 hour  i need to restart again to get connection with server..

I also did a soft reset but still get same issue.

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57 minutes ago, nbs. said:

No suspend is not off.

Hold power button down and select power off  or use settings 

Cant find power off in settings and if i hold power button down and select power off it says sutting down but when i turn back on it does a restart with the buzz logo

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4 hours ago, macca40 said:

Cant find power off in settings and if i hold power button down and select power off it says sutting down but when i turn back on it does a restart with the buzz logo

advanced settings.powerkey definitions

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in po

9 hours ago, nbs. said:

advanced settings.powerkey definitions

In powerkey definitions it gives  shutdown that give a same result as  restart that takes me to the buzztv splash screen I dont want to be waiting 3 minuetes to get to the live tv.

iptv provider says theres no problem on there side so I think the box could be faulty. 

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4 hours ago, macca40 said:

in po

In powerkey definitions it gives  shutdown that give a same result as  restart that takes me to the buzztv splash screen I dont want to be waiting 3 minuetes to get to the live tv.

iptv provider says theres no problem on there side so I think the box could be faulty. 

The whole point was to see if there were any issues connecting from power off

Three minutes ...lol

I just powered on my 4000 and it was 1:03 from off to tv program playing

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