dpav

I can appreciate how rare that would be, but I wonder what the actual issue was? Simple typo? Most likely, I guess. Either way, it was a problem on their end and nothing to do with the 4500, which I'm loving now.

I must admit that I've never seen how they operate. I wonder if the issue is tied to the fact that I initially gave them the MAC rather than the Server ID? Or, just spit balling, what if someone using one of the older boxes spoofed my MAC? Seems like a long shot though. I'm just pretty familiar with IP conflicts, so when the reseller suggested something along those lines, it clicked for me as a possibility, based on the behavior.

Thank you all for your help - it's working! I chased down so many rabbit holes, but the problem turned out to be that my provider had my MAC in their system twice, causing a conflict. FWIW, I was sent some sort of software update from the admins for the 4500. Now if we can just get another 4500 remote for the old 3000 box, I will be truly happy! Bluetooth and the mouse speed are game changers.

The source was username Sloppy Joe, who had a similar problem. His suggestion that this is a software or firmware issue seems reasonable, as I'm not getting an account inactive message, and the "cannot connect" message comes up instantly, with no reasonable timeout period. I have the old 3000 working with the service now, which had issues due to a typo on my part, so we can rule out an IP ban now. So what I'm asking is if anyone is aware of a beta firmware or software that is apparently available from the mods, and may help with this issue.

I received a PM the other night that suggested that this is a software issue, and that a beta release might fix it. Has anyone heard of that? Our primary service was a lot better than the one we have defaulted to. I'd really like to get that back.

Initially I gave them the mac (through their ticket system), but they caught it and asked me for the server id about an hour later. That was almost a week ago now, with many reboots and network restarts since. Since I've tried VPN and this still happens, I feel like it might be an issue with the box. Unless maybe there is someone out there spoofing my mac, how am I able to connect and then get cut off? Edit: but it can't be my box. I signed up for a backup service that is working.

In that case, I believe I have it configured correctly. I tried restarting all of my network gear and connecting through a VPN again tonight, but same thing. Connects and works well for the first channel, no listings for any other channel, changing the channel kills the service. For those of you with this box, if you go into the settings and the Status screen (where you'd find your serial), do you have a really odd MAC address?

Do you need to fill it in to use a MAC based sub though? It's either or on the 3000, yet he appears to fill out both sections in the video. I have my doubts that this is my issue, because I can't seem to hit the server almost immediately. It's as if the box is doing something to get banned.

OK, that's what I've done (same as was on the old 3000 box). The narrator of the video you linked filled out the Server Line section as well, which didn't exist on the 3000.

Yep, that's correct. I only have the Server filled out - do I need Server Line too? (re: the video in your other reply)

Hi there. Sorry for what will be a sort of long post, but I want to make sure I convey the issue I'm facing accurately. I bought an XRS4500 the other day. The plan was to relegate the 3000 to a lesser used room, and use the 4500 on our primary TV. I am with a service that allows 1 MAC based connection and 3 M3U. They also have their own app, which seems to be a customised Perfect Player. Anyhow, I emailed the reseller and asked to remove my 3000 MAC and add my 4500 MAC. Once that was done, I input the URL to the portal and fired up the Buzz live tv app. It seemed to be working for the first channel I tried, but the guide did not populate, and as soon as I changed the channel, all channels stopped working. When I go to Servers, I now got "unable to connect to portal blah blah blah". When I fired up their app (which I'd rather not use), I was unable to connect to server. The reseller suggested VPN, which worked on first try, but ended the same way: great, until I changed the channel. So I tried using their custom app on the 3000, but now this box could not connect either. I think that suggests an IP ban. If I take my network gear down for about 15 minutes, I am able to connect again (sometimes), but the end result is always the same. I asked the reseller to swap my MAC addresses back again, and low and behold, the 3000 was working. I guess I can operate this way if I have to, but it kind of takes the fun out of upgrading. So my questions are: 1) Does anyone know why this might be happening? 2) Is there a way to change the MAC on the 4500? Would it matter? Thanks in advance.