coco02020

Hi! Unfortunately many customers don't know to do this They assume when the volume goes, that it is a server issue which leads to a flood of calls, then you have to explain how to change it to default Not all of us are blessed with experienced android users lol

Since the new update that has recently come out, I've had to ask customers who did the update to change to default player because of no volume issue with secondary player. This is going to cause a lot of work for box sellers. Just wondering if you are aware.

I apologize for the delay was out of town Yes you have been great and the issue was resolved. I love knowing that I can reach out to you here for great advise! Thank you for your help

Yes no response

some now saying wifi wont connect So weird These are new calls They have had these boxes for months. and box taking long to load up when powering on. I checked mine as well to verify. Same thing happening to me

They must of done something because I am getting tons of calls and I plugged in a box to verify myself and the box pops up with a notification for a firmware update to be done and if i press update it looks like it updates but then it fail while checking update integrity This is for both e1 and e1 plus

All these boxes have been already set up and did an initial update The boxes are then sold to customers who are using them at home These customers at home are now getting a firmware update notification When they press update, it wont complete the update

Hi! I was wondering if people have been contacting you about e1 and e1 plus BUZZ boxes (not sure about E2) not being able to update firmware. I have been getting calls from customers saying the update notification pops up on their tv screen but firmware update will not complete if they press update. Any information you have would be greatly appreciated. Thank you

Hi! I was trying to figure out who exactly to send a message to regarding the 100 buz xr4000 I purchased with Team Viewer quick support which is no longer installing on any of my new boxes Will it be back soon? I was told that allaboutbuz would know Also I am not interested in the Team Viewer Host app because that is not the app we use to remote control the buzz box. Everything was working fine up until 1 week ago. Thank you for your assistance in this matter

Contacted Buzz Support today I am waiting for a response I guess I was just wishing for a quicker response and tried here like I did the first time this issue came up months ago I received a quicker response here then I did direct from them Thank you for your time

I tried again today after taking the weekend off from programing and concentrating on sales All the new boxes I purchased (about 100 xr4000 ) no longer have preinstalled quick support, I tried factory reset, still nothing This app is pretty important to a lot of resellers in the industry i hope that it returns soon

Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000 This was something that buzz had taken care of months ago with the people at Team Viewer You may want to load up a brand new box and check it out As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series This was something that buzz took care of at their end and it was automatically installed with a system update I am just wondering if it will be back soon.

Hi I was posting this under a previous thread I started a while ago where the issue was resolved and when I hit submit, it disappeared, so I apologize if I have posted this twice. Below is the issue I am seeing on the XR4000 regarding Team Viewer quick support _______ Since I last posted on here Team Viewer Quick Support issue was resolved It now seems that recently, while programing my new batch of boxes, Team Viewer is gone again Is this something that is missing on your end while the boxes do their initial update? Will it be back? I am seeing it on the xr4000 I am not sure about the rest of them. Your assistance is greatly appreciated. Thank you!

Hi Since I last posted on here Team Viewer Quick Support issue was resolved It now seems that recently, while programing my new batch of boxes, Team Viewer is gone again Is this something that is missing on your end while the boxes do their initial update? Will it be back? I am seeing it on the xr4000 I am not sure about the rest of them. Your assistance is greatly appreciated. Thank you!

Also my host is on my pc it's not an android app. That's the part I'm paying for to quick support. I tried installing the same quick support app I used on the xpl3000 on the 4000 series and it did not allow me to remote access properly. Please advise what you were told should be used for the 4000 series. The current app you have in the 4000 series is not correct because it is a host app only. One of the things customers loved about the xpl3000 is if you did a factory reset, quick support would still be there once the box rebooted. That would be so awesome if 4000 series could do the same. Thank you for looking in to this. It is very much appreciated.