I reached out to them the problem is not fixed on 2 4900 boxes and my U5 box I cannot get the organize favorites to work will not start with 1,2,3 and so on, even on the start off page where your favorites are it has the numbers of whatever folder it was in when I ck for up dates every box says you have the latest update. I am sorry to say that when in different chat rooms and I here people talk how much there customer service has gone down and why people won't support them anymore there is a reason so I guess all of us grumpy idiots are all wrong and you are the one that's right, when I read that Troy had enough with buzz he must be one of us grumpy idiots also.