this what I did:
Hard reset,
Use a tooth pick push in side AV port you will feel a click.
1. Hdmi connected no power line connected push the tooth pick and feel the click. And hold that
2. Put the power line in and still hold the toothpick in for 15 seconds.
3. Now recovery screen comes up take toothpick out
4. Using your remote point the box select factory reset
5. Once done you will see it says complete at the bottom of the screen.
6. Select reboot.