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also, have you tried to connect directly to wall and tried a different wall outlet?

Customer service will respond. Which email addy did you use?

have you tried a different hdmi cable or a different port on tv?

Yes absolutely

are you using the power supply that came with it?

Just received my box yesterday connected everything and the only thing that the box does is turn on and off when it's on I see the buzz logo and then it turns off customer service doesn't answer or respond to emails has anyone else experienced this problem

P6 is almost here fellows June 2024 Can hardly wait to have one. Bravo to Team Buzz for the new product

I could never deal with firesticks. But the 4500 is still pretty capable. Not the fastest box, but for basic IPTV, it is still pretty usable.

The more i learn all the features and get used to my U5, the more i love it. This is a terrific Streaming box. Even after i buy your newest tech, i will keep the U5 as my standby. At first it was nothing but headaches because i'm a tech idiot. But once i figured out what the hell i was doing, i fell in love with the box. I have forgotten my XRS4500 and my Firestick4k.

it's strange there was a thread about this on the facebook group but it got deleted

I've found from suspend if the widget doesn't receive an API request update the weather will display the last info it received. If I shut down or restart the box the caches will clear and you will get the "weather not available" message. If you change to one of the other Home Screens a message will pop up "too many request", so it's appears there are too many API calls and it's getting locked out from the suppliers servers until it resets. I've left this with allaboutbuzz and CS to sort out. Thanks for your help and feedback.

Mine was fine till this morning. However this morning was blank. But after "noon" it came back. Probably issue with the service provider API. No biggie for me, I rarely even pay attention to it.

next time weather doesn't show long press power button and select restart I had weather all weekend

Primarily suspend, but I usually do a restart on both boxes once a week to clear the caches.

do you use suspend or shutdown?

It would be an issue with the app buzz uses

Can you please explain what's causing it?

It's not a buzz issue

This went down again on Friday and has not resolved itself as of this morning.

First of all, it would help if you mentioned which box you are using. The BT400 comes with many boxes. Since you reset the remote, do you actually see a volume bar now on the screen when you try to change volume up/down ? If not, can you check if you have "Force MAX volume" option enabled ? You say you connected a wireless speaker, but you don't say if it is paired to the box, or your TV ? Have you tried using the TV remote to increase the TV volume ?

Hello, my BT 400 remote will not control my TV volume. It hasn’t in probably a year. But I tried adding a wireless speaker and the volume is very low and the remote will not adjust it. (Yes the speaker volume is all the way up and I’ve reset remote) Any help will be appreciated

One popular service has their tv series included in vod

maybe your server does not have series. contact your service provider.

When I push “TV Series” nothing Loads (0 of 0 pages.) then I get “Buzz tv 5 not responding” I checked for updates and rebooted