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allaboutbuzz

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Everything posted by allaboutbuzz

  1. Real Time Streaming also should be disbaled. Unless you actually plan to use it. Read the description of it when highlighted. Most users have no use for it, but turn it on for some reason.
  2. I appreciate the suggestion. And we will take it into consideration.
  3. You can just access the original Favorite groups menu and Add them to your new group. You can access this in the channel list. Open the channel list Press Left to open categories Press the Yellow Button to open Fav Groups. Create your new group Select Add Channels In this menu you can pick all of the channels from Favorites that you want into your new group. And now whenever you add a new channel to favorites from the channel list. It gives you the option to add them to any group you want. I'm not really sure how much easier it can get than this.
  4. Good to hear you figured it out
  5. If you tried both players and get the same issue. The issue might be one of the following. 1. Your ISP is blocking your servers live TV channels. A VPN should solve this. You can hot spot your phone, and connect your box to it. To see if your Live TV works If it does, then you will need to get a VPN for your Internet. As your ISP is blocking it. 2. The Live TV is down on your server. Try #1 first though.
  6. Ok well not sure how we can assist further then.
  7. You said you're a trained network admin Yet for 2 years you can't figure out the issue? There is nothing to fix on our side. Issue is on your side. The Ethernet port speed on the 4000s work fine.
  8. We have been selling boxes for 10 years. You're the first person to ask for YCbCr And I've been here for the entire 10 years So again, it's a niche feature.
  9. Ok sounds good. You will be paying to ship it back to Canada though As we do not give return labels for refunds.
  10. You already submitted a return request for your order via buzztvglobal.com So I'm a bit confused by this support request?
  11. Lol that's not true. Anyhow, that issue looks like a bad connection via HDMI.
  12. I told you already why they disabled it. They're a very large company, so obviously this decision was made for a good reason. This feature sounds very very niche though.
  13. My point about not seeing it for 7 months was that's because basically nobody uses this feature. So having it or not, is not going to drive up sales. Were still always open to other suggestions though. However no box is perfect.
  14. Well we would have never known about this change as it was done 7 months ago And you're the first person to notice it. And it was done to avoid users switching to an unsupported format. That's what was written in the changelog
  15. I understand your logic. But I manage almost all aspects of our support for all of our products And your logic on this and the Color Space is currently one of a kind right now Nobody has requested this of us yet.
  16. We reviewed the code on Amlogics SDK. And this change was actually done by Amlogic on their newest SDKs, which we upgraded to in August 2023 I can post a screenshot of the change if you want from Amogic directly. And we will update to another updated SDK as well on our next OTA. The other boxes you reference on 905X4 must be using the older version of the SDK. And they don't have this change. Amlogic obviously added this change for a reason.
  17. I have been doing support for Consumer Electronics for 20 years. And this is definitely wrong.
  18. Ok no problem. If that's how you feel. We make decisions like this to prevent returns. If we turned this setting on and our return rates went up because of it. We could risk being removed off of Amazon for example. There are pros and cons with everything. And the cons outweigh the pros in this scenario.
  19. If you want to control the boxes power. Then don't set it up to do so. You can factory reset the remote by pressing the Down + 0 button at the same time for 5 seconds. And then long press the info button to re pair the remote. After doing so. You will be able to control your Boxes power.
  20. How would people be ignorant and incompetent if they accidentally made that settings change? Accidents do happen. I'm sorry but that is a very arrogant thing to say.
  21. We don't have the Dolby Vision license. Could be one reason Or they allow users to change it regardless. Which we want to avoid in case its changed to a non supported setting. And a user would be staring at a black screen.
  22. This is actually how we exactly designed our app, to be made easy for older customers. As we have employees who have been in the TV business for over 20 years. As I mentioned in my post above this one. We will take your suggestion into consideration.
  23. Thanks for the suggestion We will look into it and take it into consideration.
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